Project Info
Client
UrbanEats Group, Toronto, Canada
Service
Mobile App Development
Industry
Retail, Hospitality, QSR, Mobile Payments
Tech Stack
React Native, Node.js (Express), PostgreSQL, Stripe SDK, Firebase, AWS S3, Expo
The Challenge
UrbanEats operated 40+ fast-casual restaurants with outdated countertop POS systems that were slow, prone to downtime, and required extensive staff training. During peak hours, long queues and payment delays led to customer churn. They needed a lightweight, mobile-first cashier app that enabled line-busting, offline functionality, and seamless integration with existing kitchen and loyalty systems.
Our Solution
We built QuickTap POS — a React Native mobile app that turns any tablet or smartphone into a fully functional cashier station. With offline-first architecture, real-time sync, and intuitive touch-optimized UI, staff can process orders 3x faster — even during internet outages.
Offline order processing with auto-sync- Split bills, discounts, and loyalty rewards
- Integrated card, mobile, and contactless payments
- Real-time kitchen display system (KDS) sync
- Multi-location inventory & menu management
- Role-based access (cashier, manager, admin)
- Daily sales & shift reports via push/email
- Plug-and-play hardware (printers, scanners)
The Solution in Action
QuickTap POS empowers staff to take orders anywhere in the restaurant — at tables, in line, or curbside. Orders flow instantly to the kitchen, payments are processed in under 4 seconds, and managers get live insights on sales, labor, and inventory from their phones.
Average transaction time reduced from 45s to 12s
100+ mobile devices deployed across 40 locations
Peak-hour throughput increased by 68%
99.9% uptime with offline resilience
Business Impact
Within 90 days of rollout, UrbanEats saw transformative gains in speed, revenue, and customer satisfaction.
22% increase in average ticket size via upselling prompts
75% faster table turnover during lunch rush
Customer satisfaction score rose from 78 to 94
Eliminated $180K/year in legacy POS hardware costs
Conclusion
QuickTap POS redefined front-line operations for UrbanEats, turning mobile devices into revenue engines. By combining speed, reliability, and smart workflows, we helped them serve more customers, reduce wait times, and boost profitability — all without expensive hardware. This project proves that modern mobile POS can be both powerful and accessible.
Mobile-First Design
Works on iOS & Android tablets/phones with zero training.
Offline Resilience
Full functionality without internet; auto-reconciles when back online.
PCI-DSS Compliant
End-to-end encryption, tokenization, and secure payment processing.